Guide to Administration of Exchange of Information Mandatory Disclosure Rules (MDR)

Summary

In adopting the International Tax Transparency Standards, a function on SARS eFiling is implemented to enable Mandatory Disclosure Rules (MDR) reporting requirements by following this reporting standards, it will strengthen the integrity of reporting under Common Reporting Standards (CRS).

The MDR Disclosing Entity will be allowed to register and activate MDR as tax type in a new MDR001 form via eFling.

How to Activate MDR Tax Type

You need to be an Efiler to activate MDR as a Tax type for MDR Disclosing Entity.

To access your eFiling profile, you should have successfully activated the Mandatory Disclosure Rules as a “MDR” tax type, refer to GEN-ELEC-18-G01 – How to Register For eFiling and Manage Your User Profile – External Guide. You can also search for valuable tutorials on www.sars.gov.za if you need help to “register for eFiling profile.

Login as an Individual within the Organisational Profile

  • To activate MDR for Tax for an individual ,select “Organisations” on the top SARS menu bar.
    • An individual screen will be displayed as follows:

    • Select “Tax Type” sub menu; and
    • Select “Manage Tax Types”.
  • A screen will be displayed with an individual details:
    • Once the “Manage Tax Type” sub menu is selected, a list of applicable Tax products will be displayed, and you will be able to select “Mandatory Disclosure Rules (MDR)” to request for activation.
    • Click on the “Submit” button and you will be shown a list of the requested actions taken for the various Tax Type Descriptions;

  • Click on the “Continue” button and you will be redirected to activation status page.

  • Once the MDR Rules is successfully activated , you will now have access to complete the MDR form .

Login as Registered Representative /Tax Practitioner in the Organisation Profile.

  • To activate MDR for Tax Practitioner ,select “Organisations” on the top SARS menu bar.
    • The Organisational Registered Representative screen will be displayed as follows:

  • The Organisational Tax Practitioner screen will be displayed as follows.

  • Once you have selected the Organisations, an “Organisation” within the side main menu screen will be displayed;
    • Select “Tax Type” sub menu; and
    • Select “Manage Tax Types”.
    • Once the “Manage Tax Type” sub menu is selected, a list of applicable Tax products will be displayed, and you will be able to select “Mandatory Disclosure Rules (MDR)” to request for activation.
    • Click on the “Submit” button and you will be shown a list of the requested actions taken for the various Tax Type Descriptions;
  • MDR Tax type will be linked and activated against the main tax type in order of priority starting from Income Tax, PAYE and then VAT.
  • A screen will be displayed with the Tax Practitioner/Organisation details as follows:

  • Click on the “Continue” button and you will be redirected to activation status page.

  • Once the MDR form was successfully activated , you will now have access to complete the MDR form .

Requesting and Pre-populating MDR Form

  • To access the Mandatory Disclosure Rules (MDR) form:
    • Select “Returns” on the top SARS menu bar:
    • “Mandatory Disclosure Rules” will be displayed on the side menu, once the “MDR” tax type is activated in a profile;
    • The “Mandatory Disclosure Rules” will have two sub menus, namely:
      • Submit New MDR report – Requests MDR reporting form;
      • Submitted MDR reports – Stores already submitted MDR reports;

  • Select the “Submit New MDR Report” to request a new MDR reporting form for initial completion.
    • To request a new form, select “Request Form” button; and a pre-populated form containing the Disclosing Entity demographics will be displayed in the issued status on eFiling .
  • Once the form is open, you will be able to capture the required fields; save the captured data if you wish so, which will then set the status to “Saved” and print the form in the PDF format.
    • Note 1: The form will be displayed in HTML5 format;
    • Note 2: Only one “issued” report form per Tax user will be maintained at a time.

The following fields will be displayed :

    • Username – MDR report submitting Tax username and surname;
    • Reference Number – MDR report submitting entity Tax reference number;
    • Return Type – MDR001;
    • Status – Latest report submission status;
    • Initial Declaration date – Date and time at which the declaration was submitted;
    • Open – Link to open submitted report work page:
    • The Organisational Registered Representative screen will be displayed as follows.

  • The Organisational Tax Practitioner screen will be displayed as follows.

Completion of MDR Form

  • To complete the MDR form, “Open “button hyperlink, which then opens the pre-populated MDR Report on MDR form work page.
    • Select the “MDR001” form under Return type below and the following screen will be displayed: 

  • To complete the MDR form it must be read in conjunction with the following documents on the website:

https://www.oecd.org/tax/exchange-of-tax-information/international-exchange-framework-for-mandatory-disclosure-rules-on-crs-avoidance-arrangements-and-opaque-offshore-structure.pdf

https://www.oecd.org/ctp/exchange-of-tax-information/international-exchange-framework-for-mandatory-disclosure-rules-on-crs-avoidance-arrangements-and-opaque-offshore-structures.htm

Details of an Individual.

  • For Disclosing Taxpayer , select individual and the following screen will be displayed:

  • Details under Disclosing Entity container – Individual.
    • For Disclosing Taxpayer ,select Individual and complete the following fields:
      • Organisation Details;
      • Residence Country Code;
    • Note: If you need to add more Residence Country Codes, click on the “Add” button.

Details of an Organisation

For Disclosing Taxpayer , select “Organisation” and the following screen will be displayed:

  • Details under Disclosing Entity container – Organisation
    • For Disclosing Taxpayer , select organisation and the following screen will be displayed:
      • Organisation Details;
      • Residence Country Code;
    • Note: If you need to add more Residence Country Codes, click on the “Add” button.

    • For a selected organisation and complete the following details:
      • Tax Identification Number(TIN);
      • TIN issued By.

    • For a selected organisation and complete the following details:
      • Identification Number(IN);
      • IN Issued By;
      • IN Type;
    • Note: If you need to add more details, click on the “Add” button.

    • For a selected organisation and complete the following details:
      • Name;
      • Language
    • Note: If you need to add more details, click on the “Add” button.

    • For a selected organisation and the following screen will be displayed:
      • Legal Address Type;
      • Language;
      • Street;
      • Building Identifier;
      • Floor Identifier;
      • Suite Identifier
      • District Name;
      • PO Box;
      • Postal Code;
      • City;
      • Country Subentity;
      • Country Code.

Disclosing Entity

  • You need to complete either Section Details of an Individual or Details of an Organisation; A Capacity and nexus of Disclosing Entity to this MDR report will be displayed for completion.
    • For a selected Individual/Organisation and complete the following details:
      • Capacity;
      • Nexus
    • Note: If you need to add more Capacity and nexus of Disclosing Entities to this MDR report, click on the “Add” button.

Mandatory Disclosure Rules’ Report

  • A MDR Reports consists of a Reportable Taxpayer, Intermediaries and Report Arrangements.

Reportable Taxpayer

  • To complete the Reportable Taxpayer, you need to complete either Section Details of an Individual or Details of an Organisation, then continue with Reportable Taxpayer container”:
  • Details of Reportable Taxpayer – Individual.
    • For a selected Individual and the following screen will be displayed:

    • To complete the details of disclosing entity as an individual.
    • For a selected Individual and the following screen will be displayed:
      • Residence Country Code;
    • Note: If you need to add more Residence Country Code, click on the “Add” button.

  • For a selected Individual and the following screen will be displayed:
    • Tax Identification Number;
    • Country issued TIN Issued;
    • Note: If you need to add more Tax Identification Number, click on the “Add” button.

  • For a selected Individual and the following screen will be displayed:
    • Name Type;
    • Language;
    • Preceding Title;
    • Title;
    • First Name;
    • Name Prefix;
    • Middle Name;
    • Last Name;
    • General Suffix;
    • Generation Identifier;
    • Suffix
    • Note: If you need to add more details, click on the “Add” button.

  •  For a selected Individual and the following screen will be displayed:
    •  Legal Address Type;
    • Language;
    • Street;
    • Building Identifier;
    • Floor Identifier;
    • Suite Identifier;
    • District Name;
    • PO Box;
    • Postal Code;
    • City;
    • Country Subentity;
    • Country code.

  • For a selected Individual and the following screen will be displayed:
    • Date of birth.

  • For a selected organisation and the following screen will be displayed:
    • Residence Country Code;
    • Note: If you need to add more Residence Country Code, click on the “Add” button.  

  • For a selected organisation and complete the following details:
    • Tax Identification Number;
    • Tin issued By. 

  • For a selected organisation and complete the following details:
    • Identification Number(IN);
    • IN Issued By;
    • IN Type;
    • Note: If you need to add more details, click on the “Add” button.

  • For a selected organisation and complete the following details:
    • Name;
    • Language.
    • Note: If you need to add more details, click on the “Add” button.

  • For a selected Individual and the following screen will be displayed:
    • Legal Address Type;
    • Language;
    • Street;
    • Building Identifier;
    • Floor Identifier;
    • Suite Identifier
    • District Name;
    • PO Box;
    • Postal Code;
    • City;
    • Country Subentity;
    • Country Code .

Intermediaries

  • Details of Intermediary – Individual.
    • To complete Intermediaries, you need to complete either Section Details of an Individual or Details of an Organisation, then continue with Intermediaries container”:
    • Note: If you need to add more Intermediaries in the Disclosing Entity to this MDR Container , click on the “Add more Intermediaries” button and more containers for taxpayers will be added.

  • For a selected Individual and the following screen will be displayed:
    • Residence Country Code;
    • Note: If you need to add more Residence Country Codes, click on the “Add” button. 

For a selected Individual and the following screen will be displayed:

  • Tax Identification Number;
  • Country issued TIN Issued;
  • Note: If you need to add more Tax Identification Number, click on the “Add” button.

  • For a selected Individual and the following screen will be displayed:
    • Name Type;
    • Language;
    • Preceding Title;
    • Title;
    • First Name;
    • Name Prefix;
    • Middle Name;
    • Last Name;
    • General Suffix;
    • Generation Identifier;
    • Suffix
    • Note: If you need to add more details, click on the “Add” button.

  • For a selected Individual and the following screen will be displayed:
    • Legal Address Type;
    • Language;
    • Street;
    • Building Identifier;
    • Floor Identifier;
    • Suite Identifier
    • District Name;
    • PO Box;
    • Postal Code;
    • City;
    • Country Subentity
    • Country Code.

  • For a selected Individual and the following screen will be displayed:
    • Date of birth.

  • Details of Intermediary – Organisation
    • To complete Intermediaries, you need to complete either Section Details of an Individual or Details of an Organisation, then continue with Intermediaries container”:
    • Note: If you need to add more Intermediaries in the Disclosing Entity to this MDR Container , click on the “Add more Intermediaries” button and more containers for taxpayers will be added.

  • For a selected Organisation and the following screen will be displayed:
    • Residence Country Code;
    • Note: If you need to add more Residence Country Code, click on the “Add” button.

  • For a selected organisation and the following screen will be displayed:
    • Tax Identification Number;
    • Country issued TIN ;
    • Note: If you need to add more Tax Identification Number, click on the “Add” button.

  • For a selected Organisation and the following screen will be displayed:
    • Name;
    • Note: If you need to add more details, click on the “Add” button.

  • For a selected Organisation and the following screen will be displayed:
    • Legal Address Type;
    • Language;
    • Street;
    • Building Identifier;
    • Floor Identifier;
    • Suite Identifier
    • District Name;
    • PO Box;
    • Postal Code;
    • City;
    • Country Subentity;
    • Country Code. 

  • Role of Intermediaries in respect of the Common Reporting Standards (CRS) Avoidance Details of Opaque Offshore Structure.
    • Role, for a selected individual /organisation and the following screen will be displayed:

Report Arrangement

Details of Common Reporting Standards (CRS) Avoidance – Individual/Organisation.

    • For a selected Individual /Organisation and complete the following fields:
      • Disclosure Date;
      • Reason;
      • Reason Description (Free text);
      • Type;
      • Type Description (Free text);
      • Other Information.

  • Structure Chart, for a selected Individual /Organisation and complete the following fields :
    • Do you want to define Substructure(Y/N);
    • Ownership % ;
    • Currency Code ;
    • Investment Amount;
    • Narrative (Free text);
    • Investment Type ;
    • Other information.

  • Narrative, for a selected Individual/Organisation and complete the following fields:
    • Language;
    • Narrative;
    • Jurisdictions. 

  • Summary, for a selected Individual/Organisation and complete the following fields:
    • Language;
    • Summary

Details of Opaque Offshore Structure – Individual /Organisation

  • For a selected Individual/Organisation and complete the following fields:

    • Disclosure Date;
    • Reason;
    • Reason Description (Free text);
    • Type;
    • Type Description (Free text);
    • Other Information.

  • Structure Chart, for a selected organisation and complete the following fields :
    • Do you want to define Substructure(Y/N);
    • Ownership % ;
    • Currency Code ;
    • Investment Amount;
    • Narrative (Free text);
    • Investment Type ;
    • Other information.

  • Narrative, for a selected organisation and complete the following fields:
    • Language;
    • Narrative;
    • Jurisdictions

  • Summary, for a selected organisation and complete the following fields:
    • Language;
    • Summary.

  • Declaration
    • The disclosing entity need to sign the form after completing all the mandatory fields.

  • The following buttons will be available for selection, namely:
    • Back;
    • Print;
    • Save;
    • Submit
  • When all the required information has been provided/completed on the MDR form, click on the “Submit “ button to submit the MDR form to SARS.

Submission of MDR Form

  • Once the form is fully completed, i.e., all mandatory fields captured, you need to click on the “Submit” button to file the MDR reporting form.

Submitted MDR Report

  • The submitted MDR report will be stored under “Submitted MDR reports” sub menu and displayed with the status “Filled through eFilling”.

  • The submitted MDR reports History list page will be displayed with following fields:
    • Username – MDR report submitting Tax username and surname;
    • Reference Number – MDR report submitting entity Tax reference number;
    • Return Type – MDR001;
    • Status – Latest report submission status;
    • Initial Declaration date – Date and time at which the declaration was submitted;
    • Case Number – Last Submitted report version case number;
    • Open – Link to open submitted report work page:
      • The initial version will be indicated as “1”;
      • This initial version will be submitted with “Create Report” as a request operation;
      • When “Open” link is clicked from the submitted reports History list page, you will be presented with the work page as indicated in the following screen:

The MDR Work Page

The work page contains the following:

  • Username – Disclosing entity Tax user’s name and Surname;
  • Tax Reference number – Tax reference number of the disclosing entity;
  • Return Type – MDR001.
  • Report Name – Name of the report.
  • Initial Declaration Date – Date and time at which the 1st version of the declaration was submitted;
  • Declaration Year – Year at which the 1st version of the declaration was submitted;
  • Declaration Month – Month at which the 1st version of the declaration was submitted;
  • eFiling Status – Latest declaration eFiling status:
  • Filed – Successfully submitted;
  • Rejected – Rejected form;
  • SARS Status – Status details or Status returned from the “Query Status” call;
  • Status – Filed through eFiling;
  • Date – MDR report submission date;
  • Version – Versions of the submitted MDR reports (“1” indicate the initial report and then will increase with “1” for any subsequent versions of the same report);
  • Letters – Submitted MDR report linked letters, if issued namely: MDR acknowledgement letter and then MDR Accepted outcome letter or MDR rejected outcome letter. If cancelled, MDR cancellation letter once received will be displayed;
  • Case Number – Submitted MDR report linked case number issued;
  • Open – Link to open a letter in PDF format;

Request for Correction (RFC).

  • To request for correction, you should select “Request for correction” button from the submitted MDR reports work page.
    • Once the “Request for correction” button is selected, the latest version of the submitted MDR report will be displayed;
      • The RFC will be reflected as version“2” and if subsequent RFCs are submitted, then the versions will increase by 1;and in a “Saved” status;
    • Note :You can be able to submit many corrections (RFC’s) as possible.

Back to Search Button

  • The “Back to Search” button will redirect you back to MDR submitted reports history list.

Cancel MDR Report Form;

  • If you wish to cancel the submitted MDR reporting form, you need to click “Cancel MDR report” button from the submitted MDR reports work page.
    • Once the click “Cancel MDR report” button is selected, the latest version of the MDR report with “Delete Report” and eFiling will set the Status to “Cancelled”;
    • Once the status is set to “Cancelled”, “Request for correction” and “Cancel MDR Report” buttons will then be disabled;
    • Note: You will still be able to request for the new MDR form to complete and submit.

Query MDR Report Form Status;

  • To get the latest status, you need to click “Query Status” button form the submitted MDR reports work page.
    • Once the “Query Status” button is selected, the latest status of the MDR submitted report will be displayed under “SARS Status” section of the MDR submitted report work page.
      • The following Dashboard statuses will be pushed and displayed on eFiling when queried.

  • You can print the submitted MDR report in the PDF format Print version will be flattened through Stream Serve;

SARS Correspondence

  • When you click on “SARS Correspondence” and the sub-option “Search Correspondence” in the menu on the left-hand side of the page, a list of letters/ correspondence that were issued by SARS within the selected timeframe will be displayed:

  • When MDR reporting related letters are issued, the letters will be process and be stored on eFiling;
    • The letters link on the work page will open the issued letter in a PDF format;
  • The letters will be provided for MDR Form will be as follows:

Definitions, acronyms and abbreviations

The definitions, acronyms and abbreviations can be accessed here – Glossary webpage

Legal disclaimer: In the event of conflict or inconsistency between this webpage and the PDF version of the guide, the latter shall prevail. 

Source: SARS Tariffs
Guide to Administration of Exchange of Information Mandatory Disclosure Rules (MDR)

Unmerge of entity profiles

17 May 2024 – Where an entity’s profile has been merged incorrectly, a request to unmerge can be made at a SARS branch office (remember to make an appointment).  Where an unmerge request has been finalised, the profiles or access associated with the unmerge will be amended, and the Recorded Representative needs to be confirmed.  This will imply that the previous Registered Representative must ensure their eFiling profile is correct and has been activated on eFiling, to successfully transact at a SARS Branch or via eFiling. The current prescribed process for the activation of the Registered Representative and related profiles, as documented for the Merge process, must be adhered to.

Important note:  A profile will not be able to perform a merge on eFiling if an unmerge request exists and is still in progress.

Source: SARS Tariffs
Unmerge of entity profiles

eFiling platform upgrade on 17 May 2024

16 May 2024 – Achieving our Vision 2024 of a smart, modern SARS with unquestionable integrity that is trusted and admired is of paramount importance. Pivotal to the delivery of our vision are our digital platforms and technology infrastructure. To provide clarity and certainty, make it easy for taxpayers and traders to comply with their obligations and building public trust and confidence, our technology assets must demonstrate the highest levels of availability, robustness and security.

In accordance with our Vision and Strategic Objectives, which include modernising our systems to provide Digital and Streamlined online services, we are hard at work ensuring that our digital platforms and technology infrastructure are available, robust and secure, by performing regular upgrades, enhancements and maintenance.

Considering the above, SARS Digital platform upgrades are scheduled for Friday, 17 May 2024 from 18h00 to 22h00 .

During this time, you may experience intermittent service interruption on our eFiling and Customs Digital Platforms.

Responses (CUSRES messages) to transactions submitted during this time will be delayed, however, arrival and exit management functions are available at land border posts for all released declarations and manifests.

Stakeholders are therefore urged to submit all Goods Declarations (bills of entry) and Road Manifest, especially those deemed priority, by Friday, 17 May 2024 @ 17h00.

Source: SARS Tariffs
eFiling platform upgrade on 17 May 2024

SARS Bellville branch is closed until further notice

16 May 2024 – The SARS Bellville branch will be closed from today until further notice. More detail will be made available as soon as possible. Virtual appointments will be honoured but no physical visits or walk-ins. We will communicate alternative service points as soon as possible. Our apologies for any inconvenience.

Source: SARS Tariffs
SARS Bellville branch is closed until further notice

Customs and Excise – Tariff Classification

14 May 2024 – The Legislative changes of Section 4(3D) of the Customs and Excise Act (Act 91 of 1964) provide for the publication of tariff determinations to assist traders who are required to make tariff self-determination when clearing goods of the same class or kind. The Tariff Classification documents have been revised to align the process with this Legislative change.

Customs Tariff Classification External Policy (SC-CR-A-09) and Excise Tariff Determination Policy (SE-TDN-02) have merged. The Excise document, TDN-02 – Tariff Determination Policy is withdrawn.

Se the updated policy: SC-CR-A-09 – Tariff Classification – External Policy.

Source: SARS Tariffs
Customs and Excise – Tariff Classification

Customs Weekly List of Unentered Goods now available

14 May 2024 – The state provides state warehouses for the safekeeping of goods. These are managed by Customs. The purpose of this list of unentered goods is to notify the importer, exporter and any other person that has interest in the goods that the goods have been taken up into the State warehouse and if they remain unentered they will be disposed in accordance with the provisions of the Customs & Excise Act.

See the latest Customs Weekly List of Unentered Goods here.

Source: SARS Tariffs
Customs Weekly List of Unentered Goods now available

eFiling platform upgrade on 11 May 2024

8 May 2024 – Achieving our Vision 2024 of a smart, modern SARS with unquestionable integrity that is trusted and admired is of paramount importance. Pivotal to the delivery of our vision are our digital platforms and technology infrastructure. To provide clarity and certainty, make it easy for taxpayers and traders to comply with their obligations and building public trust and confidence, our technology assets must demonstrate the highest levels of availability, robustness and security.

In accordance with our Vision and Strategic Objectives, which include modernising our systems to provide Digital and Streamlined online services, we are hard at work ensuring that our digital platforms and technology infrastructure are available, robust and secure, by performing regular upgrades, enhancements and maintenance.

Considering the above, SARS Digital platform upgrades are scheduled for Saturday, 11 May 2024 from 20h00 to 00h30 Sunday, 12 May 2024.

During this time, you may experience intermittent service interruption on our eFiling, Tax and Customs Digital Platforms.

Responses (CUSRES messages) to transactions submitted during this time will be delayed.

Stakeholders are therefore urged to submit all Goods Declarations (bills of entry) and Road Manifest, especially those deemed priority, by Saturday, 11 May 2024 @ 14h00.

Source: SARS Tariffs
eFiling platform upgrade on 11 May 2024

Now available – Customs weekly list of Unentered Goods

7 May 2024 – The state provides state warehouses for the safekeeping of goods. These are managed by Customs. Their main purpose is to secure the duty and VAT due on undeclared, abandoned or seized goods. Declared goods detained provisionally for the correct tariff classification or without a permit are also stored in state warehouses. Once the importer or owner of the goods has met all customs requirements, the goods may be released on receipt of state warehouse rent.

Unclaimed goods may be sold by public auction after a prescribed period from the date on which the goods were placed in the state warehouse. The proceeds go towards covering duties, VAT or other expenses. See the latest Customs Weekly List of Unentered Goods here.

Source: SARS Tariffs
Now available – Customs weekly list of Unentered Goods

SARS Annual Performance Plan for 2024 -2025 now available

7 May 2024 – The SARS Annual Performance Plan (APP) 2024/25 is now available. This APP builds on a strong foundation and our lasting dedication to the South African public, taxpayers and traders. In this financial year, SARS commits to:

1. Prioritise the most essential and beneficial strategic initiatives. The initiatives aim to use technology to help taxpayers and traders meet their tax obligations voluntarily, increase public trust and confidence in SARS, and to make SARS a lean, integrated, and data-driven organisation through the SARS Modernisation Programme.

2. Operationalise our aspiration that “tax just happens” guided by the principles of “Tax Administration 3.0” and “the best service is no service”. The end-state we aim to reach is a seamless taxpayer and trader experience that is clear, simple, easy, and accessible.

3. Further the implementation of our revenue management philosophy that conceptualises revenue as made up of revenue from the economy (including tax-policy interventions) and an efficient compliance programme. SARS will continue to explore opportunities to enhance base effects from compliance interventions by executing its compliance programme.

4. Build our people capability; strengthen the leadership bench; focus on achieving excellent operations management; implement our enhanced employee value proposition; and finalise organisational arrangements and focus on succession management.

See the full SARS Annual Performance Plan (APP) 2024/25 document here or visit the Annual reports & Strategic plans webpage.

Source: SARS Tariffs
SARS Annual Performance Plan for 2024 -2025 now available

Dispute Resolution Enhancements for Trusts

7 May 2024 – An essential part of the delivery of SARS’s Vision 2024 is the organisation’s digital platforms and technology infrastructure. As such, on 20 April 2024, SARS successfully released the system enhancements to improve its efficiency and effectiveness in resolving Trust tax disputes. These enhancements will aid in providing clarity and certainty and make it easy for taxpayers and traders to comply with their obligations.

The Trust dispute process was always a manual process that was done using the ADR1 and ADR2 forms (alternative dispute resolution forms). The new enhancements for Trusts will entail the submission of disputes through eFiling or by visiting a SARS branch. Therefore, the current electronic functionalities for disputes, Requests for Reasons, Requests for Remission (RFR), Notices of Objection, and Notices of Appeal, now accommodate submissions by Trusts.

Both channels will assist taxpayers in capturing the RFR, or dispute, via a fully guided process.

However, it should be noted that Trusts that submitted any of the processes mentioned above before 20 April 2024 should still conclude their dispute through the manual process.

Source: SARS Tariffs
Dispute Resolution Enhancements for Trusts